HOA Manager Safety: A Renewed Spotlight in the Wake of Recent Tragedy
The August 2022 murder of an Atlanta association manager has drawn renewed attention to the physical risks managers face on the job in today’s world and an increasing need to address HOA manager safety.
Word of the Atlanta slaying spread quickly among those in the industry. Amid the expressions of sympathy and concern, though, was an undercurrent that reflects the current reality in the field.
“I think this is an industry problem across the board,” says Katie Anderson, CEO of Aperion Management Group LLC, which manages around 65 associations in central Oregon. “It’s been perpetuated by behavior that’s been allowed for a long time, and now it’s getting worse.”
Brad van Rooyen, president of HomeRiver Group-Florida, the management company for about 160 associations in the state, says, “I’m not shocked. I’m surprised it doesn’t happen more often given how things go from zero to 100 so much in the association world. Coming out of COVID, we noticed a higher level of agitation, more anger and aggression, more all-caps emails.”
Anderson shares this sentiment. “The aggression from owners is escalating,” she says. “Situations have gotten out of hand, so, when the news broke, it hit home because each of our managers could see themselves having a disgruntled owner who chose to take it too far, and that’s a hard reality.”
Read our new article to discover what our association experts say about the implications of adopting physical security measures to improve HOA manager safety. You’ll also learn strategies your management firm can use to set clear and appropriate boundaries with boards to prevent situations from getting out of hand.
Read the full article here: Manager’s Killing Heightens Safety Concerns