Repairs & Maintenance

Security Clauses Preempt Manager Liability for Owner’s Stabbing

The importance of solid governing documents may never become clearer than when an association or its manager is sued. That was certainly the case after a new owner in a condominium complex was brutally attacked when his key fob access failed. The owner sued the manager, and the court’s ruling hinged on language in the…

Smart Common Area Management in a Time of Contagion

As the coronavirus pandemic heated up this spring, community association managers dealt with an onslaught of calls from clients. People were feeling out of control and ramping up their expectations for protective measures from their associations. One particular area of focus? The risk of contagion in common areas. Managers and boards of directors owe a…

Protecting Common Areas from Contagion

As the coronavirus proliferated across the globe, community association managers have been reminded of the critical role they can play in containing the spread of germs. Whether during the COVID-19 crisis or future public health emergencies, their clients need help making some tough choices, particularly when it comes to managing the common areas in their…

“We Don’t Want Any”: Rules and Restrictions for Nonresidents in a Public Health Emergency

In early April 2020, a Manhattan co-op prohibited the brother of one of the building’s owners from staying in his unit. According to the New York Times, the brother, a physician, had traveled to the city from rural New Hampshire to volunteer his services in the battle against the coronavirus. This incident may have struck…

Control the Flow: How to Regulate Outsiders During a Health Crisis

In early April 2020, a Manhattan co-op prohibited the brother of one of the building’s owners from staying in his unit. According to the New York Times, the brother, a physician, had traveled to the city from rural New Hampshire to volunteer his services in the battle against the coronavirus. This incident may have struck…

The Dog Dropping Dilemma: Why DNA Testing Might Not Be the Answer

The idea of DNA testing to get to the bottom, so to speak, of dog droppings left around a community struck many as absurd when it first came on the scene. The practice remains far from widespread, but more associations’ boards are giving it a second look as they and their managers struggle to cope…

Save It or Shred It? Document Retention Tips for Managers and Associations

You’re not alone if you have hard time getting your clients to remember that community associations are businesses — and businesses need document retention plans. Yet many associations take an ad hoc approach (at best) to managing their paperwork. “This can become a problem because community associations are required to keep a great deal more…

Know When to Hold ’Em: Document Retention for Community Associations and Their Managers

From governing documents and vendor contracts to communications with owners, community association boards of directors may feel like the constant deluge of paperwork is drowning them. “This can become a problem because community associations are required to keep a great deal more documents than any individual director is accustomed to in their personal lives,” says…

Help Your Boards Avoid Disaster-Related Missteps

Hurricanes, earthquakes, tornadoes, wildfires, and thunderstorms, hail storms, and other kinds of freak storms — no community association is immune to disasters these days. Most boards of directors recognize this, but they may find the very idea of disaster planning and response intimidating. This week’s article explains how managers can help their boards reduce the…

Recipe for Disaster: How Associations Can Fumble Emergency Planning and Response

While few doubt the importance of disaster preparedness for community associations, boards of directors can find it daunting. And rightly so — well-intentioned boards can make emergency planning and response mistakes that ultimately cause more damage and even leave them open to liability. It’s up to association managers to provide some critical guidance and help…