Repairs & Maintenance

“We Don’t Want Any”: Rules and Restrictions for Nonresidents in a Public Health Emergency

In early April 2020, a Manhattan co-op prohibited the brother of one of the building’s owners from staying in his unit. According to the New York Times, the brother, a physician, had traveled to the city from rural New Hampshire to volunteer his services in the battle against the coronavirus. This incident may have struck…

Control the Flow: How to Regulate Outsiders During a Health Crisis

In early April 2020, a Manhattan co-op prohibited the brother of one of the building’s owners from staying in his unit. According to the New York Times, the brother, a physician, had traveled to the city from rural New Hampshire to volunteer his services in the battle against the coronavirus. This incident may have struck…

The Dog Dropping Dilemma: Why DNA Testing Might Not Be the Answer

The idea of DNA testing to get to the bottom, so to speak, of dog droppings left around a community struck many as absurd when it first came on the scene. The practice remains far from widespread, but more associations’ boards are giving it a second look as they and their managers struggle to cope…

Save It or Shred It? Document Retention Tips for Managers and Associations

You’re not alone if you have hard time getting your clients to remember that community associations are businesses — and businesses need document retention plans. Yet many associations take an ad hoc approach (at best) to managing their paperwork. “This can become a problem because community associations are required to keep a great deal more…

Know When to Hold ’Em: Document Retention for Community Associations and Their Managers

From governing documents and vendor contracts to communications with owners, community association boards of directors may feel like the constant deluge of paperwork is drowning them. “This can become a problem because community associations are required to keep a great deal more documents than any individual director is accustomed to in their personal lives,” says…

Help Your Boards Avoid Disaster-Related Missteps

Hurricanes, earthquakes, tornadoes, wildfires, and thunderstorms, hail storms, and other kinds of freak storms — no community association is immune to disasters these days. Most boards of directors recognize this, but they may find the very idea of disaster planning and response intimidating. This week’s article explains how managers can help their boards reduce the…

Recipe for Disaster: How Associations Can Fumble Emergency Planning and Response

While few doubt the importance of disaster preparedness for community associations, boards of directors can find it daunting. And rightly so — well-intentioned boards can make emergency planning and response mistakes that ultimately cause more damage and even leave them open to liability. It’s up to association managers to provide some critical guidance and help…

Why You Need to Get On Board with Smart Technology

The so-called Internet of Things (IoT) continues to smash barriers in how people experience all aspects of life. This week, we explain why the proliferation of smart devices means those community association managers who aren’t on board risk falling behind and losing customers. The odds are good that some of your owners already are using…

Get Smart: Owners Expect the Latest Technologies from Their Communities — and Managers

By 2020, the global research firm Gartner expects to see 20 billion internet-connected devices; by the next year, it predicts that number will reach 25 billion. And these figures don’t include general purpose devices like smartphones; they capture only dedicated functional objects, often referred to as the Internet of Things (IoT) or smart devices. Odds…

Pond Runoff Can Leave Associations in Hot Water for Far Longer Than They Expect

Many communities are developed with detention ponds, and associations rarely give them a second thought. When they do, they probably figure any problems are the developer’s problem. This week, we explain why this kind of thinking can lead to some unpleasant, and costly surprises long after an association might think it could be held liable.…