Featured Articles

Why Your Clients Need a Formal Collections Policy

Too many community association boards of directors avoid the question of how to deal with delinquent assessments until it falls squarely in their lap. When that happens, some quickly pull the trigger and start pursuing foreclosure, while others drag their feet or attempt various ad hoc measures. You can help them avoid these potentially risky…

Associations Confront the Continuing Challenge of Short-Term Rentals

The short-term rental phenomenon spurred by Airbnb, VRBO, and the like has turned out to be more than a fad. Rather, it’s an ongoing problem for some community associations, particularly those in popular areas for tourists. Read on to learn how some boards of directors and managers are addressing it. A Sampling of Strategies As…

Religious Accommodation Goes Wrong: Court Finds Sex-Segregated Pool Hours Unlawful

A New Jersey condo association with a community pool thought it was bending over backward to accommodate its religious owners with the pool schedule. But its efforts to work with one protected class ended up inadvertently discriminating against another. Read on to learn how the association landed in court. Pool Rules Make a Splash The…

How to Handle Owners’ Barking about Dogs

Even the most ardent dog lovers can get fed up with their neighbors’ pooches, and no one knows that better than the boards of directors and managers who must field the resulting complaints. With so many dog owners thinking of Fido as a member of the family, the proper response calls for a sensitive touch.…

Recipe for Disaster: How Associations Can Fumble Emergency Planning and Response

While few doubt the importance of disaster preparedness for community associations, boards of directors can find it daunting. And rightly so — well-intentioned boards can make emergency planning and response mistakes that ultimately cause more damage and even leave them open to liability. It’s up to association managers to provide some critical guidance and help…

Association Can Return Owner Checks with Restrictive Endorsements

Attorney Daniel Miske, of Milwaukee, Wis., firm Husch Blackwell LLP, calls them “professional debtors” — the kind of people who try to evade their financial obligations by, for example, getting cute with the endorsements on their payment checks. An owner in Ohio dragged a condo association through years of litigation because of such an endorsement.…

Elections: Is Cumulative Voting Right for Your Clients?

Cumulative voting for board elections isn’t common, but community associations that do use it should take the time to evaluate whether it’s the right path to continue to follow. On its face, it might seem fairly democratic. In reality, it can give place too much power in some voters’ hands — including voters who don’t…

Why You Need to Get On Board with Smart Technology

The so-called Internet of Things (IoT) continues to smash barriers in how people experience all aspects of life. This week, we explain why the proliferation of smart devices means those community association managers who aren’t on board risk falling behind and losing customers. The odds are good that some of your owners already are using…

Get Smart: Owners Expect the Latest Technologies from Their Communities — and Managers

By 2020, the global research firm Gartner expects to see 20 billion internet-connected devices; by the next year, it predicts that number will reach 25 billion. And these figures don’t include general purpose devices like smartphones; they capture only dedicated functional objects, often referred to as the Internet of Things (IoT) or smart devices. Odds…

Proceed with Caution: Three Risky Mistakes to Avoid on Association Facebook Pages

Social media are inescapable these days, so it’s no surprise that more and more community associations are establishing Facebook groups for their owners. Far easier to update than websites, these groups can prove invaluable when it comes to communicating with owners. They’re not without risks, though. Here are some potential stumbling blocks — and how…