Dealing With

How to Keep the Board Full and Fresh

This week, we’ve got some practical tips on how associations, their current boards, and their management companies can effectively recruit new members for the board of directors. Board recruitment has long been a challenge, and many associations find it harder than ever to find fresh, qualified, and willing replacements. “It’s an especially huge issue in…

4 Tips for Recruiting New Board Members

Board recruitment is a challenge many community associations face, and, for some, the problem is only getting worse. Long-standing board members are aging out or simply want to step back, but no one seems willing to fill their shoes. “It’s an especially huge issue in smaller associations, where a group of dedicated people serve for…

How to Handle “Chronic Complainers” in the Community

Most community association managers have run into the unpleasant phenomenon of the “chronic complainer” in at least one of their communities. Owners who are never happy and may even turn to the courts for relief, no matter how minor the issue, can cause some frustrating and costly headaches. A judge in the Chicago area recently…

Owner Who Denied Access to Her Unit for Repairs Liable to HOA

A recent case involving a California owners association demonstrates that HOAs in the state may be able to recover their costs when they have to go to court to force owners to grant access for units for maintenance or an emergency repair. Access Denied Throughout February and March 2016, the association made repeated efforts to…

Online Owner Payments, Part 2: Choosing the Right Path

This is Part 2 of a 2-part series. Read Part 1 here: In April, we discussed the numerous benefits associated with allowing owners to make payments online, as well as how managers can overcome resistance to the change from boards of directors. Now we have some advice for managers to smooth the transaction once they’ve…

Are You Ready for New Overtime Rules?

This week we fill you in the U.S. Department of Labor’s latest proposed rules for overtime pay. Proposed rules introduced during Obama administration created quite an uproar among employers — not surprisingly, considered that they were expected to make more than 4 million salaried workers newly eligible for overtime. A federal district court judge halted…

New Overtime Rules on the Horizon?

The rules for overtime pay are again under the microscope. Proposed rules introduced during Obama administration created quite an uproar among employers — not surprisingly, considered that they were expected to make more than 4 million salaried workers newly eligible for overtime. A federal district court judge halted those rules days before they were due…

Want to Know What Your Condo or HOA Members Think about the Association?

This week, we take a look at the results of survey of almost 650 HOA members, drilling down into the details to learn how much they think their HOAs help, or hinder, them. One of the keys to effective community association management is meeting and beating member expectations — so it sure would help to…

Online Owner Payments, Part 1: Making The Case To The Board

“E-payments” first came on the scene about 25 years ago or so, and it’s estimated that more than half of U.S. bills are paid online these days. Consumers use online payments to pay for everything from mortgage, credit card, and car payments to utilities and monthly subscriptions. This is Part 1 of a 2-part series.…

“Nightmare” Neighbor’s Conviction Gives Condo Owners Relief

Dealing with disruptive residents ranks high on the list of thorny problems community associations—and their management companies—can encounter. You’ve probably heard your fair share of complaints about people violating parking rules or failing to clean up after their pets, but you’ve hopefully never dealt with anything close to the multi-year reign of terror conducted by…