Departments

“We Don’t Want Any”: Rules and Restrictions for Nonresidents in a Public Health Emergency

In early April 2020, a Manhattan co-op prohibited the brother of one of the building’s owners from staying in his unit. According to the New York Times, the brother, a physician, had traveled to the city from rural New Hampshire to volunteer his services in the battle against the coronavirus. This incident may have struck…

Walk on the Wild Side: Managing Owner-and-Wildlife Interactions

Homeowners with an affinity for animals often pose problems for community associations and their managers. But it’s one thing when you’re dealing with domesticated pets — it’s another when the owners want to interact with area wildlife. As the president of a Florida gated golf community recently told the Panama City News Herald, “[i]f someone…

Wildlife: A Draw for Owners — but Also a Risk

Proximity to wildlife is a draw for some community associations, with owners treasuring the opportunity to live close to nature. But that nearness can lead to destruction and the risk of bodily harm. As the president of a Florida gated golf community recently told the Panama City News Herald, “[i]f someone was to get hurt…

How to Reduce Your “Problem Clients”

When community association managers get together, it doesn’t take much time before the conversation turns to their problem clients. Almost everyone has stories about the difficult client who tries their patience and professionalism. For many managers, these clients have become more common and less restrained. Some management companies are responding by taking a proactive, rather…

Don’t Let Problem Clients Hold You Hostage

Just about every association manager has dealt with a problem client who’s difficult to work with, if not downright rude and obnoxious — probably more than one. These clients eat up time that could be spent more productively, create unpleasant and stressful work conditions, and lead to turnover. For many managers, these clients have become…

Foreclosure Sales Prices Matter

Your clients may have the legal right to foreclose on a delinquent owner’s property, but that doesn’t mean they should — especially if the sale price is disproportionately low. That approach could backfire, with the sale overturned by the courts. A recent ruling from the South Carolina Supreme Court (Winrose Homeowners’ Ass’n v. Hale) drives…

Thinking About Common Area Cameras? Proceed with Caution

When it comes to installing cameras in common areas, your clients may have any number of motivations. They could be driven by an uptick in area crime, pressure to crack down on rule violators, or just the desire for a greater sense of security, among other reasons. Cameras may be more affordable and less obtrusive…

Cameras in Common Areas: Yay or Nay?

Leaps in technology have made it easier and less expensive to conduct surveillance, prompting more and more community associations to consider installing cameras in their common areas to combat problems like crime and rules violations. But cameras might not turn out to be the simple solution they expect. In fact, they could create problems of…

The Dog Dropping Dilemma: Why DNA Testing Might Not Be the Answer

The idea of DNA testing to get to the bottom, so to speak, of dog droppings left around a community struck many as absurd when it first came on the scene. The practice remains far from widespread, but more associations’ boards are giving it a second look as they and their managers struggle to cope…

You Probably Have More Liability Exposure Than You Realize

Community association managers carry a lot of risks, and, contrary to popular belief, they’re not all covered by their clients’ insurance policies. If you’re counting on those policies for protection, you could be left on the hook for defense and liability costs. “Many managers mistakenly believe they have adequately shifted all their risk to clients,”…