Communications

Community Association Communications, including newsletters, email, notices, meetings, websites

Record Inspection Request Requires Rapid Response — Even if Request Rambles

Owner record requests can prove a hassle for managers and their clients, but courts clearly favor greater access to less — let alone the denial of access. An association in Michigan learned this lesson the hard way when confronted with requests that even the state Supreme Court described as “longwinded” and “often difficult to follow”…

Government as Partner Rather Than Roadblock? It’s Possible.

From relocating an invasive flock of peacocks to reducing fire fuel and dealing with the effects of coastal erosion, community associations increasingly are working with government officials to resolve problems. “There are a lot of opportunities for managers and boards, before they start going the road on an issue, to step back and ask agencies…

Partner vs. Impediment: 4 Tips for Working with Government Officials

From relocating an invasive flock of peacocks to reducing fire fuel and dealing with the effects of coastal erosion, community associations increasingly are working with government officials to resolve problems. “There are a lot of opportunities for managers and boards, before they start going the road on an issue, to step back and ask agencies…

Know the Rules Relating to Owner Document Requests

State laws lay out very specific requirements for how associations must respond to document inspection requests from their members. The requirements don’t only vary by state; they also can vary by type of association (for example, condo or homeowner). Managers and boards need to be well versed in the applicable mandates. Among other things, the…

3 Critical Issues to Cover in Today’s Board Training

Community association board members have had a lot to deal with over the past two years or so, from the pandemic to the fallout of the Surfside tragedy. Comprehensive board training is an essential part of effective risk management — for the association, the board members themselves, and the manager — in such an environment.…

Dos and Don’ts for Handling Owner Document Requests

Handling document inspection requests from owners can be a hassle for community association managers, but it can go much more smoothly if you follow some simple rules. Read on to learn how to improve the process for all involved. Do Know the Statutory Dos and Don’ts State laws lay out very specific requirements for how…

New Demographics Mean New Ways of Doing Things

Community associations across the country are seeing a change in their demographics, and with shifting generations come shifting demands. Is your management company prepared to appeal to younger generations who have different priorities and ways of conducting business than their elders? If you can’t answer in the affirmative, here’s what you need to consider. “Even…

Tunnel Vision Leads To Contentious Communities – How To Turn Things Around

Community associations that harbor acrimony and hostility are among the most difficult to manage and govern. With the country seemingly at odds more than ever, managers need to step up and do their part to promote healing in divided communities. “Associations are becoming more polarized,” says Brad van Rooyen, national VP of HOA management for…

Get Ready for the Changing of the Guard

Community associations across the country are seeing a change in their demographics, and with shifting generations come shifting demands. Is your management company prepared to appeal to younger generations who have different priorities and ways of conducting business than their elders? If you can’t answer in the affirmative, here’s what you need to consider. Shifting…

Building Bridges: How to Help Divided Communities Get Along Better

Community associations that harbor acrimony and hostility are among the most difficult to manage and govern. With the country seemingly at odds more than ever, managers need to step up and do their part to promote healing in divided communities. The State of Affairs “Associations are becoming more polarized,” says Brad van Rooyen, national VP…