Communications

Community Association Communications, including newsletters, email, notices, meetings, websites

Keeping a Lid on the Cauldron: Handling Hostility at Association Meetings

This week, we dig into the rise in incivility at community association meetings. Examples abound of inappropriate behavior these days, making it difficult for managers and boards to perform their duties. Rather than ignoring such conduct, though, they need to take a proactive stance, and we’ll explain how. From profane name-calling to fistfights, the behavior…

Bickering and Brawls: How to Deal with Rising Tempers and Incivility

From profane name-calling to fistfights, we’re hearing from experts that the behavior at community association meetings has been on the decline. Owners’ anger and anxiety are spilling over, and they’re directing their vitriol at board members, fellow owners, and managers. “The ability to contain oneself and act appropriately in a public forum seems to be…

Elections: Is Cumulative Voting Right for Your Clients?

Cumulative voting for board elections isn’t common, but community associations that do use it should take the time to evaluate whether it’s the right path to continue to follow. On its face, it might seem fairly democratic. In reality, it can give place too much power in some voters’ hands — including voters who don’t…

How to Keep the Board Full and Fresh

This week, we’ve got some practical tips on how associations, their current boards, and their management companies can effectively recruit new members for the board of directors. Board recruitment has long been a challenge, and many associations find it harder than ever to find fresh, qualified, and willing replacements. “It’s an especially huge issue in…

4 Tips for Recruiting New Board Members

Board recruitment is a challenge many community associations face, and, for some, the problem is only getting worse. Long-standing board members are aging out or simply want to step back, but no one seems willing to fill their shoes. “It’s an especially huge issue in smaller associations, where a group of dedicated people serve for…

How to Handle “Chronic Complainers” in the Community

Most community association managers have run into the unpleasant phenomenon of the “chronic complainer” in at least one of their communities. Owners who are never happy and may even turn to the courts for relief, no matter how minor the issue, can cause some frustrating and costly headaches. A judge in the Chicago area recently…

Online Owner Payments, Part 2: Choosing the Right Path

This is Part 2 of a 2-part series. Read Part 1 here: In April, we discussed the numerous benefits associated with allowing owners to make payments online, as well as how managers can overcome resistance to the change from boards of directors. Now we have some advice for managers to smooth the transaction once they’ve…

Want to Know What Your Condo or HOA Members Think about the Association?

This week, we take a look at the results of survey of almost 650 HOA members, drilling down into the details to learn how much they think their HOAs help, or hinder, them. One of the keys to effective community association management is meeting and beating member expectations — so it sure would help to…

Spring Has Sprung: 5 Tips for Handling Looming Landscaping Issues

With spring weather taking hold in most parts of the country, community association managers can expect the blossoming of questions and concerns from owners about landscaping. Even with associations that already have board-approved landscaping plans in place, managers might have owners demanding already-scheduled maintenance, planting in common areas without permission, or micromanaging the gardening crew.…

Online Owner Payments, Part 1: Making The Case To The Board

“E-payments” first came on the scene about 25 years ago or so, and it’s estimated that more than half of U.S. bills are paid online these days. Consumers use online payments to pay for everything from mortgage, credit card, and car payments to utilities and monthly subscriptions. This is Part 1 of a 2-part series.…