Communications

Community Association Communications, including newsletters, email, notices, meetings, websites

Court Says Phone Meetings Are OK During Pandemic

In the face of the COVID-19 pandemic, many community associations have turned to virtual or telephonic meetings, but some have run into members who object. A recent ruling by a New York state court provides some reassurance that your clients have some wiggle room when it comes to strict adherence to annual meeting requirements amidst…

Do Your Clients’ Deed Covenants Contain Racist Language?

The Fair Housing Act may prohibit racial discrimination, but a surprising number of community associations’ deed covenants still contain racial restrictions — and some of your clients could be among them. With civil rights a mainstay in the media since the death of George Floyd in May 2020, associations with such restrictions should take action…

Court Upholds Annual Meeting by Phone During Pandemic

In the face of the COVID-19 pandemic, many community associations have turned to virtual or telephonic meetings, but some have run into members who object. A recent ruling by a New York state court provides some reassurance that your clients have some wiggle room when it comes to strict adherence to annual meeting requirements amidst…

It’s Past Time to Remove Racial Restrictions

The Fair Housing Act may prohibit racial discrimination, but a surprising number of community associations’ deed covenants still contain racial restrictions — and some of your clients could be among them. With civil rights a mainstay in the media since the death of George Floyd in May 2020, associations with such restrictions should take action…

6 Tips for Boosting Your Reputation — and Your Business

The pandemic-induced economic downturn has businesses of all kinds scrambling to survive. For community association managers, their prospects may well turn on their reputations. “Being a referral-based business, where you’re selling your experience and your knowledge, I think reputation is the most important thing because that’s what brings you that business,” says Katie Anderson, CEO…

Reputation Matters: Building Your Business by Building Your Brand

In a tight economy where every incoming dollar matters, a community association’s reputation perhaps is more important than ever. “Being a referral-based business, where you’re selling your experience and your knowledge, I think reputation is the most important thing,” says Katie Anderson, CEO of Aperion Management Group, LLC, which manages around 65 associations in Central…

Florida Court Expands Debt Collection Law to Assessments

A Florida Court of Appeals has rejected its own holding from more than 20 years ago, and the change isn’t good news for community associations and their managers. The court concluded that association assessments are consumer debts under the state law that imposes restrictions on debt collection practices — and therefore allowed a class action…

“Deadbeat” List Lands Association in Class Action Lawsuit

A condominium complex in Florida — and its manager — are facing a class action lawsuit after publishing a so-called “deadbeat” list of owners who were behind on their assessments (Williams v. Salt Springs Resort Ass’n (Fla. App. 2020). The state Court of Appeals that allowed the class action to proceed reversed both a lower…

Are Your Clients Ready for the COVID-19 Long Haul?

You might make yourself your clients' MVP by helping them focus on the steps they can be taking now to make sure the long-term work in dealing with COVID-19 isn't as difficult as the initial steps for many community associations. For some parts of the United States, it seems that the so-called “first wave” of…

What Next: Dealing with the Lingering COVID-19 Crisis

Are your clients truly ready for what now looks to be a long game in the fight against COVID-19? Experts widely expect the coronavirus to continue to be a factor in the fall and the winter, when it could be compounded by the return of the seasonal flu. Even if you're in an area currently…