We tell you about the how one condo owner tormented her neighbors, the condo association board, and the association’s management company — and how they finally found relief. Dealing with disruptive residents ranks high on the list of thorny problems community associations — and their management companies — can run into. You’ve probably had your…
Sometimes owners strike out on their own and file lawsuits they think their associations should be filing—but does that mean the association has to reimburse them for their legal costs? The guiding principle regarding action, or lack thereof, is clear in most community associations: The majority rules. Sometimes, though, fired-up owners who disagree with the…
Dear Insider, For almost 20 years, Community Association Management Insider has served readers with news, tips, and tools that help our subscribers run successful communities. Today, I’m very pleased to announce that Community Association Management Insider is now published by Plain-English Media. The most important question: What does this change of ownership mean to readers?…
Unfortunately for community association managers, there are some common fair housing problems that can arise from community rules. To avoid them, make sure you understand where you might go wrong. In general, community rules trigger fair housing problems in one of two ways—either the rules are enforced unfairly or the rules themselves are unfair.
With the increasing trend of workers telecommuting to jobs with companies and the proliferation of online shops whose sellers make or store their merchandise at home, associations have had to deal with the issues surrounding so-called “home businesses.” This is a tricky issue, which is controlled in many associations by the communities governing documents. But even if governing documents prohibit businesses or commercial use of homes or condos, be aware that there still are circumstances under which the association you manage can’t interfere.
Like any other business or organization, community associations must file taxes with the government. And tax liability is a huge issue that associations need to be aware of. Improper reporting can land the association in hot water and cost thousands in fines, penalties, and late fees. This is especially tricky when it comes to your employees. April—the month in which federal and state taxes must be filed—is around the corner.
You may encounter a situation where a member of the community association you manage complains about a maintenance or other type of worker who’s left alone with the member. But what if it isn’t clear exactly what the employee may have done wrong? Sometimes, an interaction might be described in general terms as “creepy” or as having made the member feel “scared.” But if the member didn’t say anything specific that the worker did that was inappropriate and you’ve never had any complaints before, you should tread lightly.
A New Jersey condo association representing residents of a 55-and-older condominium development recently agreed to pay $9,000 to resolve allegations that it refused to sell a condo to a man with disabilities and his wife because the couple planned to have their adult disabled daughter live with them.
HUD announced the settlement last month, before the government shutdown shuttered the agency. The wife, now a widow, is pursuing claims against the association in New Jersey state court. The association denies that it discriminated against the family.
Every person who works in your community—from maintenance employees to office staff—will interact with members and potentially have access to sensitive information, including financial documents. When employees are trustworthy, this exposure isn’t an issue. But it’s incredibly difficult to ensure that a new hire won’t turn out to be an opportunist who uses her position for an ulterior motive.