Dealing with Members

Up in Smoke: Association Management Issues in the Age of Marijuana Legalization

Up in Smoke: Association Management Issues in the Age of Marijuana Legalization - report cover

More than 60 percent of American states have legalized some form of marijuana since 1996, and the legislatures in many of the holdouts have recently considered doing so. Those states with legal marijuana have seen it rapidly commoditized, with new businesses such as delivery services cropping up and becoming a part of homeowners’ daily lives.

Not surprisingly, the proliferation of pot has begun to have repercussions for community association managers, both as property managers and employers. Whether you live in a state where marijuana is fully legal, partially legal, or on the cusp of some degree of legalization, you need to know what that means on the ground.

This Special Report takes an in-depth look at some of the most pressing marijuana-related issues for community association managers and their clients and provides expert guidance on how to mitigate the associated risks.

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Association Can Return Owner Checks with Restrictive Endorsements

Attorney Daniel Miske, of Milwaukee, Wis., firm Husch Blackwell LLP, calls them “professional debtors” — the kind of people who try to evade their financial obligations by, for example, getting cute with the endorsements on their payment checks. An owner in Ohio dragged a condo association through years of litigation because of such an endorsement.…

How to Handle “Chronic Complainers” in the Community

Most community association managers have run into the unpleasant phenomenon of the “chronic complainer” in at least one of their communities. Owners who are never happy and may even turn to the courts for relief, no matter how minor the issue, can cause some frustrating and costly headaches. A judge in the Chicago area recently…

Owner Who Denied Access to Her Unit for Repairs Liable to HOA

A recent case involving a California owners association demonstrates that HOAs in the state may be able to recover their costs when they have to go to court to force owners to grant access for units for maintenance or an emergency repair. Access Denied Throughout February and March 2016, the association made repeated efforts to…

Online Owner Payments, Part 2: Choosing the Right Path

This is Part 2 of a 2-part series. Read Part 1 here: In April, we discussed the numerous benefits associated with allowing owners to make payments online, as well as how managers can overcome resistance to the change from boards of directors. Now we have some advice for managers to smooth the transaction once they’ve…

Want to Know What Your Condo or HOA Members Think about the Association?

This week, we take a look at the results of survey of almost 650 HOA members, drilling down into the details to learn how much they think their HOAs help, or hinder, them. One of the keys to effective community association management is meeting and beating member expectations — so it sure would help to…

“Nightmare” Neighbor’s Conviction Gives Condo Owners Relief

Dealing with disruptive residents ranks high on the list of thorny problems community associations—and their management companies—can encounter. You’ve probably heard your fair share of complaints about people violating parking rules or failing to clean up after their pets, but you’ve hopefully never dealt with anything close to the multi-year reign of terror conducted by…

What Do Members Really Think About Their HOAs?

One of the keys to effective management is meeting and beating community association member expectations — so it sure would help to know what your members think about their associations. The website insurancequotes.com has provided a valuable peek into the minds of HOA members with their results of their recent “Honest About HOAs” survey. The…

Association Isn’t Liable for Lone Wolf Owner’s Legal Costs

The guiding principle regarding action, or lack thereof, is clear in most community associations: The majority rules. Sometimes, though, fired-up owners who disagree with the majority decide take matters into their own hands. That’s what happened in a Wisconsin case involving a dispute over ownership of a sewage system that was an association’s common element.…

Minimize Liability for Increased Use of High-Risk Areas in Community

Although in many parts of the country, planned community and condominium residents are battling snow and freezing temperatures, spring and summer—with warm weather and opportunities to get active—will be here soon enough. And some communities experience soaring heat year round, like those in association-prevalent states such as Florida. Many members invite guests into the community and host seasonal parties or activities in warm weather. You may even provide association-sponsored summer fun.