Communications

Streamline Your Operations: How Managers Can Go Paperless

Want to reduce your administrative headaches while boosting your client satisfaction and, in turn, retention? Going paperless might be for you. From maintaining minutes and managing violations to collecting dues and processing invoice payments, community association managers increasingly are finding their mundane but mandatory tasks are made easier once they shift to a digital way…
Communications

How To Find and Keep Good Volunteers During Difficult Times

The ongoing challenges of the COVID-19 pandemic have led to frustration and even burnout for many community association board members and other volunteers. As a result, some associations are struggling to fill more openings than typical. “It’s getting harder and harder, it really is,” says Paul Grucza, director of education and client development at the…
Community Association Governance

‘Continuous Operation’ Language Declaration Requires Association to Keep Lift Working

An owner sued an association for breach of contract and negligence after its tenant moved out because its unit was flooded with raw human sewage. An Indiana state court found a breach of contract but dismissed the negligence claim (Castleton Corner Owners Ass’n, Inc. v. Conroad Associates, L.P.). Here’s what you need to know about…
Special Reports

Fair Housing Discrimination: 4 Potential Tripwires for You and Your Clients

In January 2021, a federal district court declined to dismiss an HOA and its management company from a lawsuit alleging liability for an owner’s harassment of another resident under the federal Fair Housing Act and the Indiana Fair Housing Act.

The Indiana case involves what the court called an owner’s "race-based campaign of harassing, taunting, and threatening African American and Latino residents, guests, and contractors," leading to the creation of a racially hostile environment at the HOA. It demonstrates one of today’s biggest, and still evolving, fair housing risks — liability for neighbor-to-neighbor harassment.

In this special report, we explore the latest developments in this and three other particularly high-risk areas. In addition to liability for neighbor-to-neighbor harassment, we dig into liability issues that can arise related to the handling of requests for reasonable accommodations, familial discrimination, and the lack of sensitivity to shifting norms. And we provide fresh advice for heading off liability in a time when discrimination of all kinds is at the forefront of discussion.

It’s up to managers to stay abreast of the issues and share their knowledge with their clients. We hope this report helps.

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Special Report Downloads

Fair Housing Discrimination: 4 Potential Tripwires for You and Your Clients – Report Download

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Featured Articles

5 Ways to Boost Your Volunteer Recruitment

The ongoing challenges of the COVID-19 pandemic have led to frustration and even burnout for many community association board members and other volunteers. As a result, some associations are struggling to fill more openings than typical. “It’s getting harder and harder, it really is,” says Paul Grucza, director of education and client development at the…
Dispute Resolution

Fine for Abusive Owner Leads to Costly Court Battle

After numerous allegations of abusive behavior, a Chicago condo association imposed a $500 fine on an owner. It led to years of costly litigation, a $125,000 payment to the owner, and a court ruling that could haunt associations for years to come. The owner had a long history of bad behavior. According to deposition testimony,…
Crime & Security

Should You Let Owners Install Their Own Security Lighting?

The desire for security lighting by owners with security concerns can put associations and boards in a difficult position, especially when their CC&Rs prohibit exterior or high-intensity lighting. What should your clients do when owners request permission to install lights that can be both protective and disruptive? “Lighting is said to be a deterrent to…
Community Association Governance

Board Recalls: Triggers and Challenges

When owners start talking about board recalls, managers need to pay attention — and also take care that they don’t cross any lines. “Managers have to be absolutely neutral on recalls, but it’s a somewhat widely breached ethical requirement,” says Kelly Richardson, a partner in the law firm Richardson Ober De Nichilo in Pasadena, Calif.…
Community Association Governance

Are Short-Term Vacation Rentals Considered “Single Family Use”?

Many community associations trying to limit short-term rentals have found their battle complicated by the fact that their CC&Rs were drafted long before the days of Airbnb and VRBO. With CC&Rs that contain no provision explicitly addressing such rentals, some have turned to their single-family residence restrictions. “Associations try to hang their hat on that…