Tag: hostility

HOA Manager Safety: A Renewed Spotlight in the Wake of Recent Tragedy

The August 2022 murder of an Atlanta association manager has drawn renewed attention to the physical risks managers face on the job in today’s world and an increasing need to address HOA manager safety. Word of the Atlanta slaying spread quickly among those in the industry. Amid the expressions of sympathy and concern, though, was…

Manager’s Killing Heightens Safety Concerns

The August 2022 murder of an Atlanta association manager has drawn renewed attention to the physical risks managers face on the job in today’s world. “I think this is an industry problem across the board,” says Katie Anderson, CEO of Aperion Management Group LLC, which manages around 65 associations in central Oregon. “It’s been perpetuated…

Learn the Risks Relating to Political Signs and Displays

Another election season is upon us, and that means political signs and flags are starting to pop up. Such displays can lead to some thorny situations for community associations. An association in North Carolina provides a good example of one risk. Local news outlets recently reported than an owner was notified that his Black Lives…

What Can — and Should — Associations Do About Political Displays?

Another election season is upon us, and that means political signs and flags are starting to pop up. Such displays can lead to some thorny situations for community associations. Read on to learn some of the risks associated with rules regarding political signs and flags — and how your clients can help protect themselves from…

When Resolving Conflicts, Stick to the Facts

Conflicts, whether between the board and owners or among owners themselves, are inevitable. But successful resolution isn’t. Some of our experts have advice on how managers can help their boards handle these disputes so they don’t spin out of control. “You have to get rid of the emotional baggage,” says Michael Kim, of counsel with…

Tunnel Vision Leads To Contentious Communities – How To Turn Things Around

Community associations that harbor acrimony and hostility are among the most difficult to manage and govern. With the country seemingly at odds more than ever, managers need to step up and do their part to promote healing in divided communities. “Associations are becoming more polarized,” says Brad van Rooyen, national VP of HOA management for…

3 Tips for Effective Conflict Resolution

Conflicts, whether between the board and owners or among owners themselves, are inevitable. But successful resolution isn’t. Some of our experts have advice on how managers can help their boards handle these disputes so they don’t spin out of control. 1. Focus on the facts. “You have to get rid of the emotional baggage,” says…

Building Bridges: How to Help Divided Communities Get Along Better

Community associations that harbor acrimony and hostility are among the most difficult to manage and govern. With the country seemingly at odds more than ever, managers need to step up and do their part to promote healing in divided communities. The State of Affairs “Associations are becoming more polarized,” says Brad van Rooyen, national VP…

“Deadbeat” List Lands Association in Class Action Lawsuit

A condominium complex in Florida — and its manager — are facing a class action lawsuit after publishing a so-called “deadbeat” list of owners who were behind on their assessments (Williams v. Salt Springs Resort Ass’n (Fla. App. 2020). The state Court of Appeals that allowed the class action to proceed reversed both a lower…

Keeping a Lid on the Cauldron: Handling Hostility at Association Meetings

This week, we dig into the rise in incivility at community association meetings. Examples abound of inappropriate behavior these days, making it difficult for managers and boards to perform their duties. Rather than ignoring such conduct, though, they need to take a proactive stance, and we’ll explain how. From profane name-calling to fistfights, the behavior…