Tag: hostility

When Resolving Conflicts, Stick to the Facts

Conflicts, whether between the board and owners or among owners themselves, are inevitable. But successful resolution isn’t. Some of our experts have advice on how managers can help their boards handle these disputes so they don’t spin out of control. “You have to get rid of the emotional baggage,” says Michael Kim, of counsel with…

Tunnel Vision Leads To Contentious Communities – How To Turn Things Around

Community associations that harbor acrimony and hostility are among the most difficult to manage and govern. With the country seemingly at odds more than ever, managers need to step up and do their part to promote healing in divided communities. “Associations are becoming more polarized,” says Brad van Rooyen, national VP of HOA management for…

3 Tips for Effective Conflict Resolution

Conflicts, whether between the board and owners or among owners themselves, are inevitable. But successful resolution isn’t. Some of our experts have advice on how managers can help their boards handle these disputes so they don’t spin out of control. 1. Focus on the facts. “You have to get rid of the emotional baggage,” says…

Building Bridges: How to Help Divided Communities Get Along Better

Community associations that harbor acrimony and hostility are among the most difficult to manage and govern. With the country seemingly at odds more than ever, managers need to step up and do their part to promote healing in divided communities. The State of Affairs “Associations are becoming more polarized,” says Brad van Rooyen, national VP…

“Deadbeat” List Lands Association in Class Action Lawsuit

A condominium complex in Florida — and its manager — are facing a class action lawsuit after publishing a so-called “deadbeat” list of owners who were behind on their assessments (Williams v. Salt Springs Resort Ass’n (Fla. App. 2020). The state Court of Appeals that allowed the class action to proceed reversed both a lower…

Keeping a Lid on the Cauldron: Handling Hostility at Association Meetings

This week, we dig into the rise in incivility at community association meetings. Examples abound of inappropriate behavior these days, making it difficult for managers and boards to perform their duties. Rather than ignoring such conduct, though, they need to take a proactive stance, and we’ll explain how. From profane name-calling to fistfights, the behavior…

Bickering and Brawls: How to Deal with Rising Tempers and Incivility

From profane name-calling to fistfights, we’re hearing from experts that the behavior at community association meetings has been on the decline. Owners’ anger and anxiety are spilling over, and they’re directing their vitriol at board members, fellow owners, and managers. “The ability to contain oneself and act appropriately in a public forum seems to be…

Set Zero Tolerance Policy for Member Harassment

The past year has created divisiveness in political conversations and discussions about recent exposes regarding sexual harassment. Living in close proximity in a condo building or sharing amenities year after year in more spread out planned communities can throw together members with different points of view about various topics—some of them controversial like those. But some states had reported a rise in hostility and aggressive behavior among community association members even before national events brought up these issues to argue over.

Take Four Steps to Put End to Member-on-Member Harassment

Living in close proximity in a condo building or sharing amenities year after year in more spread out planned communities can throw together members with different points of view—some of them controversial. The past year has created divisiveness in political conversations and discussions about recent exposes regarding sexual harassment. But some states had reported a rise in hostility and aggressive behavior among community association members even before national events brought up these issues to argue over.

Protect Board Members from Harassment

Because the decisions that a board makes very rarely please everyone, you could find yourself having to prevent unacceptable behavior toward board members. A board may have just approved a large special assessment to finance an improvement, and some owners may not be pleased with how the association’s finances are being handled. Most displeased owners may focus their energies on building consensus and replacing current board members.