eAlerts


Save a Tree and Simplify Your System – Consider Ditching Paper

Want to reduce your administrative headaches while boosting your client satisfaction and, in turn, retention? Going paperless might be for you. From maintaining minutes and managing violations to collecting dues and processing invoice payments, community association managers increasingly are finding their mundane but mandatory tasks are made easier once they shift to a digital way…

Sewage Hits the Fan in Messy Court Case

An owner sued an association for breach of contract and negligence after its tenant moved out because its unit was flooded with raw human sewage. What happened? The owner in the case leased its building to retailer Pier 1; the lease was set to expire in February 2016, but Pier 1 had the option to…

How To Find and Keep Good Volunteers During Difficult Times

The ongoing challenges of the COVID-19 pandemic have led to frustration and even burnout for many community association board members and other volunteers. As a result, some associations are struggling to fill more openings than typical. “It’s getting harder and harder, it really is,” says Paul Grucza, director of education and client development at the…

Fine for Abusive Owner Leads to Costly Court Battle

After numerous allegations of abusive behavior, a Chicago condo association imposed a $500 fine on an owner. It led to years of costly litigation, a $125,000 payment to the owner, and a court ruling that could haunt associations for years to come. The owner had a long history of bad behavior. According to deposition testimony,…

Should You Let Owners Install Their Own Security Lighting?

The desire for security lighting by owners with security concerns can put associations and boards in a difficult position, especially when their CC&Rs prohibit exterior or high-intensity lighting. What should your clients do when owners request permission to install lights that can be both protective and disruptive? “Lighting is said to be a deterrent to…

Board Recalls: Triggers and Challenges

When owners start talking about board recalls, managers need to pay attention — and also take care that they don’t cross any lines. “Managers have to be absolutely neutral on recalls, but it’s a somewhat widely breached ethical requirement,” says Kelly Richardson, a partner in the law firm Richardson Ober De Nichilo in Pasadena, Calif.…

Are Short-Term Vacation Rentals Considered “Single Family Use”?

Many community associations trying to limit short-term rentals have found their battle complicated by the fact that their CC&Rs were drafted long before the days of Airbnb and VRBO. With CC&Rs that contain no provision explicitly addressing such rentals, some have turned to their single-family residence restrictions. “Associations try to hang their hat on that…

Stop Overwhelming New Owners – How To Streamline Your Welcome Packets

Welcome packets for new owners in community associations are going through a makeover in more and more communities. The trend can be summed up succinctly: Less is more. The welcome packet should be more than a cursory administrative task. Done right, it can generate positive feelings toward the community, the association, and the manager. It…

What the Pandemic Has Taught Us About Working Remotely

The COVID-19 pandemic has worn everyone down — but the people who’ve been leading during a year of remote community association management say there are lessons all managers can take from this experience: The first is that work-from-home is here to stay. “Being into this now just under a year, remote working has actually worked…

Failing To Satisfy Notice Requirements Can Have Big Consequences

A Maryland condo association recently was reminded of the importance of strictly adhering to the applicable notice requirements for meetings. The 815-unit condo building had a 50-year-old fire alarm that had to be updated to comply with the county code. After a series of consultations and site visits by engineers, the board was set to…