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Your clients and their owners probably think they understand the rights that so-called access easements convey. “It sounds pretty self-explanatory,” says David Wilson, who heads up the South Carolina community association department at the law firm Black, Slaughter & Black, P.A. But, as a North Carolina court recently found, an access easement isn’t limited solely…

In the June 2020 issue of Community Management Association Insider, we explained why owners’ hoarding should matter to their associations and highlighted several red flags for such behavior. Now we dig into just what an association can do in such circumstances. “You need to be very careful with how you approach the situation because of…

Few community association board members ever want to get involved in neighbor-to-neighbor disputes — but, under a U.S. Department of Housing and Urban Development (HUD) rule, sticking their heads in the sand could result in association liability for harassment under the Fair Housing Act (FHA). “The HUD regulations were adopted in October 2016,” says Brendan…

Several years ago, the U.S. Department of Housing and Urban Development (HUD) issued a final rule that makes community associations potentially liable under the Fair Housing Act (FHA) for harassment committed by third parties based on a protected characteristic — including neighbor-to-neighbor harassment. “The HUD regulations were adopted in October 2016,” says Brendan Bunn, a…

When the severity of the coronavirus became apparent this past spring, many community associations responded by shutting down their common area recreational facilities, whether required by governmental order or not. As time has passed and governmental restrictions have been rolled back, they’ve had to figure out how to proceed with their facilities. Making facilities available…

As stay-at-home orders have lifted or at least eased, community associations have faced difficult questions about how to reopen the recreational facilities they shuttered after the coronavirus (COVID-19) hit. And they could find themselves in the same position later this year or next if the expected second wave of the virus materializes. Making facilities available…

When the spread of the coronavirus (COVID-19) began to speed up in the spring, the U.S. Department of Housing and Urban Development (HUD) issued a statement highlighting the potential for COVID-19-related violations of the Fair Housing Act (FHA). As your clients continue to develop and tweak policies to address the continuing pandemic, as well as…

Regardless of where you’re located, or how long you’ve been in the business, the same types of problems tend to crop up over and over, don’t they?

It’s not the big emergencies that make you pull your hair out, but the everyday hassles that start to grate when you get lots of people living together in the same community. Things like pet issues. And smoking. And the other chronic niggling nuisances that, over time, become a real pain in the neck.

Which is why we’ve pulled together this Special Report specifically about managing these sorts of challenges.

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Strong relationships with your community association clients are always important — but not always easy — to maintain. When times are tough economically, you can’t afford to lose clients, but even when finances are robust, an unhappy client or former client can cause trouble for your future prospects.

That doesn’t mean, though, that managers have to settle for rocky treatment from clients that are overly demanding, unappreciative, or even abusive. Concessions can be made for exceptionally trying times, of course, but wouldn’t you rather develop solid, productive, and mutually satisfying relationships with your clients?

This exclusive Special Report aims to help you do just that. It provides valuable guidance on how to identify and land the right clients, establish and enforce boundaries, manage poor conduct, and leverage happy clients.

Start creating the business and the client relationships you want and deserve today.

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Surveys often indicate that compensation isn’t the most important factor in recruiting and retaining employees — but competitive packages, including strong benefits offerings, still play a critical role. And one area of benefits that gained a lot of attention in recent years is voluntary benefits. Unlike your “core” benefits like health and dental insurance, voluntary…