Client Relations: How to Develop Your Ideal Roster
Strong relationships with your community association clients are always important — but not always easy — to maintain. When times are tough economically, you can’t afford to lose clients, but even when finances are robust, an unhappy client or former client can cause trouble for your future prospects.
That doesn’t mean, though, that managers have to settle for rocky treatment from clients that are overly demanding, unappreciative, or even abusive. Concessions can be made for exceptionally trying times, of course, but wouldn’t you rather develop solid, productive, and mutually satisfying relationships with your clients?
This exclusive Special Report aims to help you do just that. It provides valuable guidance on how to identify and land the right clients, establish and enforce boundaries, manage poor conduct, and leverage happy clients.
Start creating the business and the client relationships you want and deserve today.
Table of Contents
- A Message from the President
- Setting Yourself Up for Success — from the Very Start
- Contracting for Cooperation
- Managing the Unruly Client
- The Final Straw? To Terminate or Not to Terminate
- Leveraging the Strong Client Relationship