Feature

Avoid Insider Crimes with Four Safeguards for Employee Hiring Process

November 30, 2018    
Every person who works in your community—from maintenance employees to office staff—will interact with members and potentially have access to sensitive information, including financial documents. When employees are trustworthy, this exposure isn’t an issue. But it’s...
Dealing with Members

Take Four Steps to Minimize Heat Complaints from Members This Winter

November 30, 2018    
Winter weather can make community managers’ jobs more challenging if they’re managing associations that are located in cold-weather climates. You’ll typically field an influx of heating complaints. Often, these complaints are unfounded or result from easily correctable problems....
Dealing with Boards

Defining Board Officers’ Duties

November 30, 2018    
While serving on the board of a community association is a volunteer position, board members can get very invested in it. It’s not uncommon to hear about board members who overstep boundaries. That’s why it’s important to be able to gently—or in some cases, more firmly...
Dos & Don'ts

Don't Fire Staff Before Investigating Complaint

November 30, 2018    
Unfortunately, you might encounter a situation where a member of the community association you manage complains about a maintenance or other type of worker who is left alone with the member. But what if it isn’t clear exactly what the employee may have done wrong? Sometimes, an interaction...
Dos & Don'ts

Avoid Fair Housing Violations When Enforcing Community Rules

November 30, 2018    
There are some common fair housing problems that can arise from community rules. But you can avoid them if you understand where you might go wrong. In general, community rules trigger fair housing problems in one of two ways—either the rules are enforced unfairly or the rules themselves are...
Recent Court Rulings

'One Contract' Theory Didn't Relieve Association's Obligation to Repay Loan

November 30, 2018    
Facts: Over the course of several years, a construction company performed construction work for an association. When the association encountered financial trouble, it requested a loan from the construction company. The association also needed to replace a deteriorating retaining wall and asked the...
Feature

Take Steps to Protect Association from Mold Claims, Lawsuits

October 29, 2018    
Mold in any property can present multiple serious health issues. It has been a controversial issue at residential properties in particular, because it can cause serious health problems and be expensive to remediate. Mold prevention techniques and effective remediation of existing mold should be...
Dealing with Members

Reduce Assessment Delinquencies with 'Acceleration' Policy

October 29, 2018    
The financial health of an association depends in large part on monthly payments from members. Those payments are integral because they pay for the services and amenities the members expect and are entitled to. Unfortunately, whether it’s because of financial difficulties or a dispute,...
Recent Court Rulings

Homeowners Required to Pay Association to Maintain Shared Easement Road

October 29, 2018    
Facts: A homeowners association was formed in 2013 to govern several homes, which then became a planned community. The association began to charge a yearly fee of $300 to its members, which was used to maintain and repair the only common areas in the association—a road and a gate installed on...
In the News

FCAR Report: HOA Satisfaction Remains High Across Country

October 29, 2018    
There’s good news for community association managers across the country: For the seventh time in 13 years, Americans living in homeowners associations (HOAs) and condominiums say they’re satisfied in their communities. According to the 2018 Homeowner Satisfaction Survey, conducted by...