Tread Lightly When Fielding Member Complaints About Employees
You may encounter a situation where a member of the community association you manage complains about a maintenance or other type of worker who’s left alone with the member. But what if it isn’t clear exactly what the employee may have done wrong? Sometimes, an interaction might be described in general terms as “creepy” or as having made the member feel “scared.” But if the member didn’t say anything specific that the worker did that was inappropriate and you’ve never had any complaints before, you should tread lightly.
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