Tag: Service Animals
3 Rule Violations That Won’t Go Away — and How to Handle Them
Most managers agree that dealing with rules violations is the worst part of their jobs. It doesn’t help that the same ones seem to occur again and again. Here are some of the violations that won’t seem to go away and how some associations and managers are tackling them. 1. STR "Get-arounds" Associations have implemented…
Emotional Support Animal vs. Severe Pet Allergies – Who Wins?
A no-pet policy. An owner who requests an emotional support animal (ESA). Another owner with severe pet allergies. What’s your client to do? A recent ruling by the Iowa Supreme Court demonstrates just how dicey this situation can be — even when a board tries its best to accommodate everyone. The case involved tenants in…
Support Animal Requests in No-Pet Buildings Are a Tricky Balancing Act
A no-pet policy. An owner who requests an emotional support animal (ESA). Another owner with severe pet allergies. What’s your client to do? A recent ruling by the Iowa Supreme Court demonstrates just how dicey this situation can be — even when a board tries its best to accommodate everyone (Cohen v. Clark, Iowa Supreme…
HUD Charges Association, Manager with Disability Discrimination Over Dog Policy
How many assistance animals must an association with pet restrictions allow as a reasonable accommodation? If the answer seems obvious to you or a client, you might be surprised by a recent charge against an association and its manager by the U.S. Department of Housing and Urban Development (HUD). The charge is startling evidence of…
Managing Smoking, Pets, and Other Nuisances
Regardless of where you’re located, or how long you’ve been in the business, the same types of problems tend to crop up over and over, don’t they?
It’s not the big emergencies that make you pull your hair out, but the everyday hassles that start to grate when you get lots of people living together in the same community. Things like pet issues. And smoking. And the other chronic niggling nuisances that, over time, become a real pain in the neck.
Which is why we’ve pulled together this Special Report specifically about managing these sorts of challenges.
Download now »Mishandling a Service Animal Request Can Cost Your Board — and You — Big Time
Owner requests to get around pet restrictions with service animals are nothing new, yet associations continue to struggle with how best to handle them. We’ll tell you about a new case that make clear how costly this can prove, not just for associations but also for management companies. “In this case, the HOA did everything…
Handle Service Animal Requests with Care — or Face Stiff Penalties
From peacocks and pigs to turkeys and skunks, people seem to eat up stories about unusual animal aides. They’re often less amused, though, when their neighbors want community association rules bent for their service animals. A recent case out of Nevada illustrates the potentially steep costs for associations, board members, and management companies of hastily…