How to Handle Requests for Assistance Animals

Disability discrimination claims account for more than half of all fair housing complaints, often based on disputes over requests by members and other residents with disabilities to have assistance animals.

There’s a lot of confusion over assistance animals, which can go by so many names—service animals, therapy animals, companion animals, emotional support animals—and there are different sets of rules on when, where, and what types of animals may be used by individuals with disabilities in various settings.


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