Dealing With...

How to Conduct an Association Membership Survey

June 13, 2017    

Especially in major cities and the surrounding areas, “luxury” buildings seem to be going up left and right. As these properties are developed, you might have to get competitive to keep members from selling their home or condo unit in your community, and to entice new members to buy...

Address Member's Maintenance Problem Immediately

May 8, 2017    

The draw to residential communities for most owners is that there are rules that keep homes looking nice, and when their neighbors neglect their properties, it can not only conflict with the community’s aesthetic, but also cause damage. For example, an unresolved plumbing leak can cause...

Use Social Media to Reach—and Listen to—Your Community

April 13, 2017    

By Andrea Brescia

More and more Americans are getting—and sending—their information through social media in real time: from politics and breaking news to sharing family photos and learning about events. Platforms like Facebook and Twitter are the favored community...

Keep Grip on Meeting Where You Allow Members to Speak

November 14, 2016    

To encourage member participation in community affairs, many boards permit association members to attend and speak at board meetings, even when the bylaws do not give the members that right. But if a member speaks too long, rambles off topic, or intentionally antagonizes the board or other...

Don't Leave Annual Member Meeting Details for the Last Minute

October 27, 2016    

Managing a condominium building or planned community is undeniably challenging; balancing the needs of members, the board of directors, your own staff, and contractors or third-party vendors can be like a juggling routine. You might feel as though each day you’re interviewing for your own...

Inform Member that Assessment Payment and Grievances Are Independent Issues

September 14, 2016    

Association members have agreed to abide by governing documents, which provide for payment of assessments that the association relies on to run the condominium building or community. But a member might feel like this gives him leverage when he’s upset. That is, by withholding his monthly...

Ensure Right to Collect Legal Expenses from Contractor

July 15, 2016    

Resorting to litigation if a contractor violates your agreement with it is an unfortunate situation for many reasons. Lawsuits take up valuable time that the association could be using in a positive way to better the community. And a lawsuit might ultimately end up costing even more than the...

Minimize Conflicts and Complaints When Adding New Amenity

June 27, 2016    

Amenities have always played a big part in homeowners’ attraction to planned communities and condominiums. After all, being able to enjoy a pool, workout room, or clubhouse without the hassle of personally maintaining it is worth the cost of association fees to many people. Ideally,...

Ensure Work Is Up to Par Before Final Payment

March 10, 2016    

Paying a contractor up front to do work for your association isn’t a good idea. If it does a shoddy job, your only recourse would be to sue the contractor for not living up to the agreement. But this can be costly. And it’s avoidable—if you protect yourself from subpar...

Set Policy for Garage Sale Participation

January 14, 2016    

The trend towards buying vintage items or “upcycling”—that is, using old items for a new purpose—has made garage sales popular again. Garage sales can benefit the association and members in several ways, so consider hosting one. It’s a great way to give members a...

Help Members Avoid Improving Prohibited Areas

December 22, 2015    

Members sometimes build improvements on common areas or limited common areas without first getting the association’s consent, because they mistakenly believe the area belongs to them. This can lead to an unpleasant dispute between a member and the association, especially when the...

Get Control Over Employees' Online Activities During Workday

November 10, 2015    

Social media, email, and the Internet have vastly improved some aspects of business. Your association may have a website or use Facebook or Instagram to promote the benefits of living in the community or condominium building you manage or to post pictures of community events. But when employees...