Dos & Don'ts

Dos & Don'ts

Don't Fire Staff Before Investigating Complaint

November 30, 2018    

Unfortunately, you might encounter a situation where a member of the community association you manage complains about a maintenance or other type of worker who is left alone with the member. But what if it isn’t clear exactly what the employee may have done wrong? Sometimes, an interaction...

Avoid Fair Housing Violations When Enforcing Community Rules

November 30, 2018    

There are some common fair housing problems that can arise from community rules. But you can avoid them if you understand where you might go wrong. In general, community rules trigger fair housing problems in one of two ways—either the rules are enforced unfairly or the rules themselves...

Don't Allow Staff to Work on Elevators

December 12, 2017    

It’s smart for associations to have a continuing maintenance and repair contract with an elevator contractor. Elevator issues can turn deadly so experts in that field are invaluable, and can help you avoid liability for you and your staff. But don’t let your staff do any work on your...

Ensure Board Members Don’t Exceed Term

December 12, 2017    

Although board member positions are voluntary, many members take them seriously—and personally. That could create controversy. That’s because, sometimes, to comply with the law, association boards must be restructured; if you find yourself in the position of having to deliver the...

Use Authority to Add Community-Wide Amenity

May 29, 2015    

Internet access is now a must-have for most people, including the members in your community. But as ubiquitous as the Internet is these days, some communities still require members to arrange for and pay for Internet access in their own units. If your association has decided that it wants to...

Don't Grant 'Unreasonable' Accommodation Requests

May 29, 2015    

If a member comes to the management office requesting an accessible parking space because he’s disabled, and you see no obvious signs of disability, like use of a mobility device, you might have to ask for the appropriate documentation to support the request, such as a government-issued...

Don't Let Member Rent Out Parking Spot

May 29, 2015    

If your community includes mixed-use space, your association may be afraid that members will have to battle customers who are visiting retail stores or entertainment venues for parking spaces. But worse than that is the increased risk of crimes happening at the community if nonmembers have...

Require Signature When Distributing House Rules

May 29, 2015    

When enforcing your community association’s house rules, you’ve probably heard members claim they weren’t aware that they were in violation because they never received a copy of the house rules in the first place. This could lead to a sticky situation if a member’s...

Don't Start Renovations Without Informing Members

August 22, 2014    

Common area renovation projects can be a nuisance to members. And while most members are usually supportive and tolerant of those projects because they realize they help to make the community a better place to live, not everyone feels that way. Frustration can crop up if members find that they...

Train Staff for Elevator Breakdowns

August 22, 2014    

If there’s an elevator in your community, it’s important that your employees know the proper steps to take if it breaks down while passengers are in it. If the employees don’t take the proper steps and passengers get injured during the breakdown, the association could get sued...

Don't Forget About Bedbug Threat

August 22, 2014    

Getting rid of bedbugs can be extremely difficult; they multiply quickly and can move easily from one location to another. Bedbug problems have been spreading in recent years, particularly in major cities like Boston and New York, sparking much concern among public health and housing officials....

Check Insurance Before Fighting FDCPA Claim

June 13, 2014    

If you’re threatened with a lawsuit by a member who claims that her consumer protection rights under the federal Fair Debt Collections Practices Act (FDCPA) have been violated by you or your staff, your association's master policy carrier may consider settling the case rather than face...