Featured Articles

Community associations often prefer, understandably, to take a hands-off approach to disputes between owners. Under a federal regulation issued by the Department of Housing and Urban Development (HUD), though, that approach could backfire. Association Liability for Owner-on-Owner Harassment Abuse and harassment among owners is on the rise, says Sandra Gottlieb, a founding partner of California…

The Architectural Review Committee (ARC) has a lot of power in a community association, which can lead to disputes with owners. One such recent case provides a warning of how architectural review slipups might land an association in court. Fortunately, you can take some steps to reduce the odds of this. Good Fences Make Mad…

Many owners dread doing their laundry in the shared laundry room, but community association managers have several alternatives to help ease the drudgery. Here are some steps worth considering. 1. Embrace technology. Technology has spread to the world of laundry, from computerized washers and dryers to Internet-connected machines and notification systems. Laundry services providers increasingly…

Everyone recognizes the critical roles outdoor lighting plays for a community, from improving security and visibility to enabling nighttime activities and enhancing “curb appeal.” So the related expense generally is viewed as a necessary evil. But your clients might find they could reap substantial savings by upgrading to LED, or light-emitting diode, lighting. LED Advantages…

This week, we take a look at the results of survey of almost 650 HOA members, drilling down into the details to learn how much they think their HOAs help, or hinder, them. One of the keys to effective community association management is meeting and beating member expectations — so it sure would help to…

Dear Insider, For almost 20 years, Community Association Management Insider has served readers with news, tips, and tools that help our subscribers run successful communities. Today, I’m very pleased to announce that Community Association Management Insider is now published by Plain-English Media. The most important question: What does this change of ownership mean to readers?…

With spring weather taking hold in most parts of the country, community association managers can expect the blossoming of questions and concerns from owners about landscaping. Even with associations that already have board-approved landscaping plans in place, managers might have owners demanding already-scheduled maintenance, planting in common areas without permission, or micromanaging the gardening crew.…

“E-payments” first came on the scene about 25 years ago or so, and it’s estimated that more than half of U.S. bills are paid online these days. Consumers use online payments to pay for everything from mortgage, credit card, and car payments to utilities and monthly subscriptions. This is Part 1 of a 2-part series.…

Dealing with disruptive residents ranks high on the list of thorny problems community associations—and their management companies—can encounter. You’ve probably heard your fair share of complaints about people violating parking rules or failing to clean up after their pets, but you’ve hopefully never dealt with anything close to the multi-year reign of terror conducted by…

One of the keys to effective management is meeting and beating community association member expectations — so it sure would help to know what your members think about their associations. The website insurancequotes.com has provided a valuable peek into the minds of HOA members with their results of their recent “Honest About HOAs” survey. The…