eAlerts


Should You Let Owners Install Their Own Security Lighting?

The desire for security lighting by owners with security concerns can put associations and boards in a difficult position, especially when their CC&Rs prohibit exterior or high-intensity lighting. What should your clients do when owners request permission to install lights that can be both protective and disruptive? “Lighting is said to be a deterrent to…

Board Recalls: Triggers and Challenges

When owners start talking about board recalls, managers need to pay attention — and also take care that they don’t cross any lines. “Managers have to be absolutely neutral on recalls, but it’s a somewhat widely breached ethical requirement,” says Kelly Richardson, a partner in the law firm Richardson Ober De Nichilo in Pasadena, Calif.…

Are Short-Term Vacation Rentals Considered “Single Family Use”?

Many community associations trying to limit short-term rentals have found their battle complicated by the fact that their CC&Rs were drafted long before the days of Airbnb and VRBO. With CC&Rs that contain no provision explicitly addressing such rentals, some have turned to their single-family residence restrictions. “Associations try to hang their hat on that…

Stop Overwhelming New Owners – How To Streamline Your Welcome Packets

Welcome packets for new owners in community associations are going through a makeover in more and more communities. The trend can be summed up succinctly: Less is more. The welcome packet should be more than a cursory administrative task. Done right, it can generate positive feelings toward the community, the association, and the manager. It…

What the Pandemic Has Taught Us About Working Remotely

The COVID-19 pandemic has worn everyone down — but the people who’ve been leading during a year of remote community association management say there are lessons all managers can take from this experience: The first is that work-from-home is here to stay. “Being into this now just under a year, remote working has actually worked…

Failing To Satisfy Notice Requirements Can Have Big Consequences

A Maryland condo association recently was reminded of the importance of strictly adhering to the applicable notice requirements for meetings. The 815-unit condo building had a 50-year-old fire alarm that had to be updated to comply with the county code. After a series of consultations and site visits by engineers, the board was set to…

Marketing Strategies From Successful Managers

It’s the year 2021, when your kids’ babysitters are on LinkedIn, and the teenager who cuts your lawn has a branding plan. But many community association management firms are still in denial about the need to market their businesses. “We have a bad habit in this industry of thinking we don’t have to market ourselves…

Is Sustainable Landscaping a Worthwhile Investment?

Depending on where you operate, you may have heard annual meeting debates about sustainable landscaping dating back at least a decade. “I’ve worked with clients who have made the change, and I’ve also worked with those who have said they’d never do it,” says Paul Grucza, director of education and client development at the Seattle-based…

What Happens When an Owner Accuses a Board Member or Manager of Defamation?

We recently wrote about community association board members’ attempts to rein in “bad owners” by filing defamation lawsuits against them. But what about when the tables turn, and an owner pursues defamation allegations against board members or managers? The Michigan Court of Appeals recently upheld a lower court’s dismissal of just such an action, finding…

Don’t Drag Your Feet on Delinquent Owners – It Could Cost You

Community associations often drag their feet when it comes to filing liens against delinquent owners. The reluctance can be understandable — who, for example, wants to take such a step against a neighbor who has lost a job or racked up medical bills? But this reluctance can prove costly, as one Nevada association recently learned…