Dealing with Members

Use Social Media to Reach—and Listen to—Your Community

April 13, 2017    

By Andrea Brescia

More and more Americans are getting—and sending—their information through social media in real time: from politics and breaking news to sharing family photos and learning about events. Platforms like Facebook and Twitter are the favored community...

Keep Grip on Meeting Where You Allow Members to Speak

November 14, 2016    

To encourage member participation in community affairs, many boards permit association members to attend and speak at board meetings, even when the bylaws do not give the members that right. But if a member speaks too long, rambles off topic, or intentionally antagonizes the board or other...

Inform Member that Assessment Payment and Grievances Are Independent Issues

September 14, 2016    

Association members have agreed to abide by governing documents, which provide for payment of assessments that the association relies on to run the condominium building or community. But a member might feel like this gives him leverage when he’s upset. That is, by withholding his monthly...

Minimize Conflicts and Complaints When Adding New Amenity

June 27, 2016    

Amenities have always played a big part in homeowners’ attraction to planned communities and condominiums. After all, being able to enjoy a pool, workout room, or clubhouse without the hassle of personally maintaining it is worth the cost of association fees to many people. Ideally,...

Set Policy for Garage Sale Participation

January 14, 2016    

The trend towards buying vintage items or “upcycling”—that is, using old items for a new purpose—has made garage sales popular again. Garage sales can benefit the association and members in several ways, so consider hosting one. It’s a great way to give members a...

Help Members Avoid Improving Prohibited Areas

December 22, 2015    

Members sometimes build improvements on common areas or limited common areas without first getting the association’s consent, because they mistakenly believe the area belongs to them. This can lead to an unpleasant dispute between a member and the association, especially when the...

Add Amenities that Reflect Members' Interests, Lifestyle Trends

December 22, 2014    

By Andrea Brescia

As times and social tastes change, your board might explore adding amenities to keep your community association current and in line with newer associations. The amenities that were in place when your association was founded might not be completely satisfying to...

Enforce Late Fee Policy Consistently to Avoid Fair Housing Claims

March 14, 2014    

Unfortunately, sometimes you have to charge your members late fees if they don’t pay their common expenses on time (unless you've established an acceleration policy, as discussed in "...

Don't Let Noncompliant Pet Owners Run Wild in Community

February 17, 2014    

Just because you have pet rules for your community, that doesn’t mean that members with pets will always follow them. Noncompliant members can create problems that range from annoying to dangerous. What can you do? Periodically send a letter reminding them of the importance of complying...

Set Communication Policy for Responding to Member Requests

August 20, 2013    

Some aspects of association management will never change: You’ll always have to be aware of financial issues, deal with maintenance situations, hire and train staff, and work with board members to take the best possible care of the community. And there will always be a need for good and...

Set Rules for Sign Posting in Your Community

March 13, 2012    

With the presidential and other elections approaching, members may want to show their support for a candidate by posting signs on their lawns and porches, or putting posters or decals in their windows. But you don't want to end up with front yard “sign farms” that look unsightly...

How to Address Member-on-Member Harassment and Intimidation

February 9, 2012    

Some states have reported a rise in hostility and aggressive behavior among community association members. When members don't get along, sooner or later, at least one member is going to expect the manager to get involved. To keep disputes between members from escalating into costly lawsuits...

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