Survey: Member Satisfaction with Associations at a High

Survey: Member Satisfaction with Associations at a High

The more than 65 million Americans who make their homes in condominiums and homeowners associations are overwhelmingly satisfied with their communities, according to a national survey conducted by Public Opinion Strategies for the Foundation for Community Association Research. Almost two-thirds of community association residents rate their overall association experience as positive, while 26 percent are neutral on the question. Only 10 percent express some level of dissatisfaction.

“All institutions have issues—our schools, businesses, government, and the entertainment industry—but I think it’s safe to say community associations fare very well in comparison,” said Thomas Skiba, CAE, chief executive officer of the Foundation and Community Associations Institute (CAI).

The March-April 2014 survey also revealed that 90 percent of residents say association board members serve the best interests of their communities; 83 percent say they get along well with their immediate neighbors; 92 percent say they are on friendly terms with their association board members (the homeowners who are elected by their neighbors to govern the community); 83 percent say their community managers provide value and support to residents and their associations; and 70 percent say their association rules protect and enhance property values.

“This affirms four previous national surveys showing that the people who live in condominiums and homeowners associations are overwhelmingly pleased with their communities,” says Skiba, whose nonprofit organization provides information, education, and resources to help association leaders. “More than anything else, this survey affirms the dedication of homeowner leaders and community association managers who work to build and sustain successful communities.”

Skiba says the keys to successful associations are open communication between residents and association leaders, a commitment to transparency in governance, dedicated volunteers, and adherence to best practices for association governance and management.