Study Uncovers HOA Dissatisfaction

March 17, 2017
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The Coalition for Community Housing Policy in the Public Interest’s most recent national survey has uncovered higher dissatisfaction with associations from their members. A whopping 81 percent of community association residents cited a lack of transparency and poor communication as the top concerns among those who live in planned communities and condominiums.

Discontent by the Numbers

Respondents that are “very dissatisfied” made up 65.9 percent of residents surveyed; 15.1 percent are “dissatisfied” because of transparency and communication issues.

Studies from other community association organizations touted association lifestyles as being very satisfying for members, but CHPPI said in a press release that the statistics from its studies are overwhelmingly negative. Association professionals and board members shouldn’t rest on their laurels based on high-satisfaction studies. In fact, 72.6 percent of condo and association homeowners surveyed said they were generally “very dissatisfied” (51.2 percent) or “dissatisfied” (21.4 percent) with the whole concept of community association living, not just transparency and communication issues. And, 60.8 percent of survey respondents urged that community associations should have more government oversight and regulation.

The CHPPI survey, which rates the level of concern on more than 50 commonly reported topics and issues, found that a broad spectrum—from voting and election procedures to the power of the board to fine owners—were viewed as major problems within condo associations and HOAs by respondents.

Failure to Discuss Foreclosure

Regarding transparency, a shocking 67.4 percent of community association residents say that prior to closing on their home they were not told that an association or condo association has a legal right to foreclose on the property if the owner becomes delinquent on assessments, fees, dues, and fines. Some of this blame is being shifted to state laws, though. No states require associations to disclose to a buyer that an association has the power to foreclose on a homeowner to collect alleged money due.

However, association experts and members alike have noted that consumers should be told before they complete the sale of an association-run property. The survey reflects this—59.1 percent of survey respondents reported that they didn’t even know prior to closing that their condo or association board had the power to issue fines.

The survey’s preliminary results were gathered from more than 500 owners residing in condominium and HOA communities in Arizona, California, Florida, Illinois, Kansas, Missouri, Nevada, and Texas, among other states.