Responding to Vague or Unsubstantiated Complaints

October 17, 2011
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Q A member of the community association I manage complained about a maintenance worker, but it wasn't clear exactly what the employee may have done wrong. The member said that the maintenance worker was doing repairs in her unit and made her feel “creepy” and “scared.” She didn't say anything specific that the worker did that was inappropriate, and I've never had any complaints about him. What should I do?

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