Require Employees to Get Authorization Before Commenting About Accidents, Incidents
A large part of the day-to-day management of a community is providing service, in a friendly and polite manner that comports with a major point of living in an association—being part of a pleasant environment. You’ve probably trained your staff to make homeowners and their guests feel comfortable. So when there’s an accident or other incident in your community, they might have an instinct to comfort the victim. While employees should rush to find help, there are several missteps they can take that can create major liability for the association.