HOA Managers Seeing Success Across U.S.

HOA Managers Seeing Success Across U.S.

Association life continues to thrive across the country, as seen in the 2018 Homeowner Satisfaction Survey, conducted by Zogby Analytics for the Foundation for Community Association Research (FCAR). This is great news for community association managers for the seventh time in 13 years. Once again, Americans living in homeowners associations (HOAs) and condominiums say they’re satisfied in their communities. According to, the majority of survey respondents say their association’s rules protect and enhance their property values. Eighty-four percent of those surveyed expressed that neighbors elected to the governing board “absolutely” or “for the most part” serve the best interests of their communities.

Nationwide, 63 percent of surveyed homeowners and condominium association members live in single-family homes, followed by 17 percent who live in condominiums, and 14 percent who live in townhomes. Zogby, the independent polling and research firm, used random sampling to identify association residents and asked them to rate their homeowners association experience on a scale of one to five, with one being very bad and five being very good. Sixty-three percent say they are “very” or “somewhat” satisfied, with 22 percent reporting a neutral response.

Community association residents commented on other association benefits:

  • Nearly 73 percent of residents said their community managers provide value and support to residents and their associations.
  • Most common monthly assessments are in the $100 to $300 range, with condominium assessments slightly higher than homeowners association fees (17 percent are more than $500 per month).
  • In addition, more than half of respondents nationwide (54 percent) feel they are paying just the right amount in assessments.
  • Two-thirds of surveyed homeowners and condominium association owners have, at some point, attended their community association board meetings—with the majority attending four board meetings per year.
  • More than 60 percent of respondents believe that associations should insist that all homeowners pay their assessments, and attorneys should be involved, if necessary, when homeowners are delinquent in paying their assessments.

“Community associations remain an essential component of the U.S. housing market, and—once again—a large majority of Americans who live in community associations report that they are happy and satisfied in their communities,” said Community Associations Institute (CAI) Chief Executive Officer Thomas Skiba, CAE. “The most recent survey validates that the majority of homeowners believe their boards are serving their community, that their fees fall within a reasonable range, and that being a part of their community association enhances and protects their property values.”

Today, 69 million Americans live in 342,000 common-interest communities, according to the 2016 National and State Statistical Review for Community Association Data. From city-sized, master-planned communities and multi-building condominium complexes to urban cooperatives and small homeowners associations built into small tracks of open suburban spaces, the new survey findings also show that homeowners want to see less—or at least not more—government oversight and control of community associations.