Don't Start Renovations Without Informing Members

Don't Start Renovations Without Informing Members

Common area renovation projects can be a nuisance to members. And while most members are usually supportive and tolerant of those projects because they realize they help to make the community a better place to live, not everyone feels that way. Frustration can crop up if members find that they have to unexpectedly put up with noise and construction, especially if it’s near their units.

Keep member complaints and dissatisfaction to a minimum by being upfront with members and telling them in advance what is happening. A great way to announce a planned renovation project to your community’s members is to send them a letter like our Model Letter below. It explains how the project will benefit them, includes notes about when the work will take place and what inconveniences they can expect, and includes a telephone number and an email address for members if they have any questions about the project and how it will affect them.



Dear Members:

As part of Shady Acres Community Association’s maintenance program, work will soon begin to replace 100 linear feet of concrete curbing along the north side of First Street. This work is being done in advance of a planned resurfacing project of that road, and will help keep the community’s road infrastructure in prime condition, so that you can easily travel around the community.

The curb replacement work is scheduled to begin on [insert date] and is expected to run for approximately [insert #, e.g., thirty (30)] calendar days, weather permitting.

To reduce delays on First Street, detours will be established using Second Street and Main Street. If a detour road is not available, one lane of traffic on First Street will be kept open at all times, and flagmen will direct traffic flow. We will try to keep delays to a minimum, and we encourage you to allow adequate travel time as well. Please drive with care in the work zones.

If you have any questions about the curb replacement work or the planned resurfacing project, please feel free to call [insert name of contact person] at [insert tel. #], or email [insert him or her] at [insert email address].

Thank you in advance for your patience and cooperation.

Yours truly,

Jane Manager