Month: June 2019

How Neighbor Disputes Can Lead to Association Liability

Community associations often prefer, understandably, to take a hands-off approach to disputes between owners. This week we explain why, under a federal regulation issued by the Department of Housing and Urban Development (HUD), that approach could backfire big time. Abuse and harassment among owners is on the rise, says Sandra Gottlieb, a founding partner of…

Are Community Associations Liable for Harassment between Owners?

Community associations often prefer, understandably, to take a hands-off approach to disputes between owners. Under a federal regulation issued by the Department of Housing and Urban Development (HUD), though, that approach could backfire. Association Liability for Owner-on-Owner Harassment Abuse and harassment among owners is on the rise, says Sandra Gottlieb, a founding partner of California…

How to Handle “Chronic Complainers” in the Community

Most community association managers have run into the unpleasant phenomenon of the “chronic complainer” in at least one of their communities. Owners who are never happy and may even turn to the courts for relief, no matter how minor the issue, can cause some frustrating and costly headaches. A judge in the Chicago area recently…

Access Denier Ends Up on the Hook for Association’s Legal Bills

Governing documents generally allow associations to enter individual units with proper notice for maintenance and emergency repair purposes. Owners don’t always cooperate, though, and sometimes associations have to go to court to gain access. The good news? As a case involving a California owners association demonstrates, they may be able to recover their costs for…

Owner Who Denied Access to Her Unit for Repairs Liable to HOA

A recent case involving a California owners association demonstrates that HOAs in the state may be able to recover their costs when they have to go to court to force owners to grant access for units for maintenance or an emergency repair. Access Denied Throughout February and March 2016, the association made repeated efforts to…

The Great Defibrillator Debate: Weighing the Pros and (Potential) Cons

The ready availability of automated external defibrillators (AEDs) significantly improves the odds that the victims of sudden cardiac arrest will survive, so it might seem like a no-brainer for community associations — especially those with aging populations — to install the devices. This week, we dig into why it’s important to understand some of the…

Defibrillators: Help Your Associations Navigate the AED Installation Question

The ready availability of automated external defibrillators (AEDs) significantly improves the odds that the victims of sudden cardiac arrest will survive, so it might seem like a no-brainer for community associations — especially those with aging populations — to install the devices. Although more associations are doing so, it’s important to understand some of the…

Cyber Criminals Could Come for Your Community Association — and You!

A recent survey conducted by the Foundation for Community Association Research found almost half of the community association respondents didn’t have policies and procedures in place to safely collect and store homeowners’ personal data. This week, we’ll explore why that’s a problem. It’s true that associations often operate on the more low-tech side of things,…

Associations and Management Companies Aren’t Immune from Cyber Crime

A recent survey conducted by the Foundation for Community Association Research found that almost half of the community association respondents didn’t have policies and procedures in place to safely collect and store homeowners’ personal data. That’s a problem. It’s true that associations often operate on the more low-tech side of things, but that doesn’t mean…

Online Owner Payments, Part 2: Choosing the Right Path

This is Part 2 of a 2-part series. Read Part 1 here: In April, we discussed the numerous benefits associated with allowing owners to make payments online, as well as how managers can overcome resistance to the change from boards of directors. Now we have some advice for managers to smooth the transaction once they’ve…